General Questions

What are core features?

Our core features includes Customer Profiles, Pop-Ups, Bars, Email Capture, JavaScript and Redirect URL.

What happens to my site when you experience downtime?

Nothing. Your site will continue to work as normal. Please reach out to us if you do experience any issues.

Can I add multiple users?

Yes, you may add as many as you need.

What are my payment options?

We accept all major credit cards, PayPal, Direct Deposits, and Checks. Direct Deposits and Checks are for our enterprise customers only.

What are event attributes?

Event attributes are additional properties or meta data that can be attached to an event when sent to our servers for processing. These attributes could be of any value as you which. An example of an attribute is page name or URL once you send in a page view event.

What are requests or server calls?

A request or server call is an instance in which data is sent to our servers for processing. This is sometimes known as a “hit” or an “image request”. The most common type of request is a page view event.

What are events?

Events are actions that are performed by your customers. An example of an event would be when your customer adds an item to their shopping cart or maybe clicks on a banner. Each event could have any number of attributes which are additional metadata tied to an event. These attributes could hold vital information such as the name of the banner that was clicked on or maybe the SKU of the product that the customer added to his/her shopping cart.

How many applications can I add?

There are no limits to the number of applications you can add.

What happens if I send more events than my plan allows?

We will continue to process your data as usual. You will be notified several times via email as you get closer to your limits and provide you with options. However, if you don’t take any action, we will automatically upgrade you to the next plan once your usage meets or exceeds 100%.

Do you offer a FREE plan?

No, we do not – however, if you are non-profit, startup or any good cause, please reach out to us to discuss some opportunities that we have.

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